Technical Issues

Version 1.0 May 2010

I'm experiencing bugs on the games and some technical problems

Please send us the details below to our online customer service.

a. USERNAME:
b. CHARACTER NAME:
c. MAP: (for Tantra only)
d. AND OTHER DETAILS REGARDING THE BUG:

Please expect our reply within 24 hours to your registered email account.

My connection is very slow and i can't connect to the game

For slow connection, please contact your Internet Service Provider. If there is no problem with your internet connection, please send us the details below to our online customer service.

a. USERNAME:
b. COMPLETE NAME:
c. INTERNET SERVICE PROVIDER:
d. IP-ADDRESS:
e. HOME ADDRESS:
f. CONTACT NUMBER:

Please expect our reply within 24 hours to your registered email account.

I am having problems with patching

Before you log-in, please close all unnecessary programs, anti virus and fire walls then, click on File Check. After that, you may now log-in your account.
If this doesn’t solve the problem, please report this by sending an email to our customer service.

Please expect our reply within 24 hours to your registered email account.